Summary of Qualifications

Summary of Qualifications
Since 1998, I have demonstrated success testing desktop, web and mobile applications on multiple platforms. I have extensive management training. I’m experienced managing people and processes in a waterfall or agile development environments. I have 15 years of testing experience , 10 of those years managing the testing process, and 7 of those years managing people and test teams. In the last 5 years I have had experience working with business stakeholders to gather requirements for development and testing.

I’m always recognized by employers and colleagues as a valuable team member and technical resource. I have excellent troubleshooting and problem solving skills. I have a very high commitment to my work, a strong work ethic, and a track record of following through. I’m a quick study and always willing to assume increased responsibilities. I have effective written and verbal communication skills. I’m highly collaborative with experienced presenting and reporting to senior management.
Professional Work Experience
SOFTWARE TEST MANAGER, MERACORD (Aug 2005 to Feb 2013)
Responsibilities
  • Actively maintains knowledge of current industry best practices
  • Researches methodologies and software to develop ways to introduce new software testing technologies to benefit the business
  • Coordinates testing efforts across all projects that require testing
  • Proactively monitors the software testing environment to ensure compatibility and continued reliable operation of the automated and manual testing
  • Oversees the development, implementation, and maintenance of manual and automated quality assurance testing methodologies and systems to ensure accuracy and stability of software applications.
  • Initiates software test plans to meet product requirements for new software functionality and incorporates necessary regression testing based on requirements and specifications provided by customer and development staff
  • Directs the software testing staff in the execution of software test plans
  • Initiates and directs the creation of test cases and automated scripts based on requirements and specifications provided by customer and development staff
  • Actively reviews reported defects and makes recommendations to development staff based on nature, severity, and priority of defects
  • Communicates status of software testing with members of business and management to apprise of possible changes in timelines. Provides status reporting to Senior Management.
  • Coordinates User Acceptance and Training (UAT)
  • Develops, updates, and maintains operation manuals, inventories, and written procedures relative to configuring automation software and using automated processes. Develops quality assurance standards and tracks quality assurance metrics.
  • Provides project management regarding all technical aspects of implementing projects/major release upgrades, which includes: properly following a project life cycle, the development and maintenance of project plans, all appropriate documentation and notifications are completed in order to obtain resolution within the established timeframes.
  • Provides mentorship and leadership to team
  • Manages all aspects of personnel management, including hiring, training/development, performance management, progressive discipline, and termination.
  • Consults with the SVP and HR as appropriate.

Accomplishments
Successfully tested and released:
  • * Seller Finance payment processing system (NSS)
  • * Companion web site  to service customers information and payments (NoteManager.com).
  • * Personal Account Servicing payment processing system (Shield)
  • * Companion web site to service agencies and customers for payments and disbursements (mypromise.meracord.com)
  • * IVR phone system to provide customer assistance, take payments and give account information
  • * Meracord web site
  • * 10-Key application (for quick payments into the Seller Finance system)
* The system had many subsequent releases for new and enhanced features and functionality.
Other non development projects:
  • Documentation and procedures process for a required audit process and was used in our SOC1 compliance. This included proof of testing, release notes, release approval, training, and company communication.
  • Implemented Agile development methodology. Its been in practice for 2+ years. It led to more than 50 release of software in 2011 and 2012.
  • Service Provider (Agency Activation) to streamline the on boarding of new agencies.
  • Help Desk implementation accompanied with creating policies, procedures, and SLA’s.
  • Many others


Software Test Engineer, The Technical Committee (Mar 2004 to Aug 2005)

Responsibilities
  • Actively maintains knowledge of current industry and development best practices
  • This role requires a great level of research and detail
  • Interprets and implements software implementation requirements and specifications from MSDN
  • Heavy interaction and research within the Windows XP Registry
  • Create and maintain virtual testing systems and environment
  • Research and implement tools to be used in research and testing
  • Performs test data conditioning and testing validation
  • Prepares bug and feature reporting for management
  • Implements and executes extremely detailed and well documented testing
  • Maintenance of manual test cases
  • Makes recommendations for additional testing
  • Research and analyze test results, draw conclusions and make recommendations based on findings
  • Documents and communicates possible violation findings in a clear and concise manner
  • Interfaces with all levels of team members and management to apprise of possible violations as
  • Provides status reports as required
  • Highly confidential, findings and case details cannot be discussed outside of team members

Accomplishments
  • I created a VB.NET application to mimic the behavior being exhibited by one of the Microsoft applications to prove that some perceived bad behavior could be reproduced. When the prescribed method of implementation failed to reproduce the questionable behavior that Microsoft applications were enjoying I researched further to discover additional settings that were not documented that would give the 3rd party application the same advantages. These appeared to be violations and were reported.
  • Successfully tested and had findings with the middleware applications for the Microsoft antitrust violations lawsuit.
  • I succeeded where many employees had struggled to be successful in gaining the material and research evidence that the position required.
  • I devised methods to methodically test to find patterns of differences and questionable behaviors concerning Microsofts and the middleware applications.
  • I was given compliments and recognition by my manager for being successful where many others had not been.

Software Test / Release Engineer, Altec Inc. (June 2001 to Mar 2004)

Responsibilities
  • Actively maintains knowledge of current industry best practices
  • Reads and interprets software requirements and specifications
  • Create Test plans as needed for the product testing cycle
  • Performs test data conditioning and testing validation
  • Implements, maintains and executes manual and automated testing
  • Analyzes manual and or automated testing, draws conclusions from test results, and makes recommendations or produces defects based on findings
  • Communicates application errors and defects in a clear and concise manner
  • Interfaces with members of development and management to apprise of possible changes in timeline as related to software testing, provides status reports as required

Accomplishments
  • Implemented testing methodologies and practices
  • Successfully tested and released Doc-link 2.0, Altec’s N-tiered COM+ Document Management System (DMS).
  • Maintained and modified installation packages using InstallShield
  • Maintained the HTML testing and release resources
  • Released several upgrades of the products.
  • Deployed and integrated the software on location at 2 sites (Precision Machine Works and Peninsula Light Company)
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